It's important keep your display device driver updated to the latest level supplied by the hardware manufacturer. This is likely an issue with the Klite MOV codec implementation. See the Recommended File Format section for more detail on MOV. The MF codecs work well with Microsoft video and audio format files (ie WMV, WMA, etc) but often not so well with other formats including popular Apple formats such as MP4, MOV/Quicktime, FLV and others.Ĭonverting the video to MP4 for instructions and a recommendation on a free converter program.Ī few customers have reported problems with the popular Apple MOV format but after converting the video to MP4, the video plays fine. If no other codecs are installed, the Microsoft Media Foundation (MF) codecs are used by default. See the separate Help page for Troubleshooting information.Ī codec is software that decompresses a media file so your computer can play it. Caveat: However, if you are NOT installing KLite Codec Pack and instead will be using the Windows Media Foundation(MF) codecs supplied with Windows, then WMV would be your best media format choice.MOV, FLV, etc) is not performing as expected, try converting the video to MP4 to see if the issue is resolved. This is NOT to say you must convert all your videos to MP4(AVC H.264). Other media formats will work, but the MP4 codec has shown solid reliability in our testing. MP4(H.264) is the the Recommended File Format choice to use with KLite codecs and VideoMill.

KLite will install codecs that will facilitate playing MP4s (and many other formats) on a secondary display device. Install and tweak the KLite Codec Pack as detailed below (unless you have your own professional codecs installed).If you want to fully understand this recommendation, read the sections below.

You will most likely need to apply the codec tweaks below for Video Mill to work properly. This can cause videos to freeze up when played on a secondary display (showing a blank screen or freeze on frame 1).

Windows 10/8/7/Vista The standard Windows codecs are quite deficient in their support of non-Microsoft video formats (including popular ones like MP4 MOV, FLV, etc).

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